Quality Management Statement
Spatial Effects Ltd is a company wholly owned by Kelvin MacDonald MCIH FRTPI FRSA. Kelvin MacDonald works as sole trader.

The quality of the work undertaken by Spatial Effects Limited is, therefore, assured in the following ways.

  1. All the work undertaken is undertaken personally by Kelvin MacDonald. He is a member of two professional bodies, the Royal Town Planning Institute and the Chartered Institute of Housing, both of which require that:
    • the highest standards of professional work are attained;
    • their members maintain an up-to-date knowledge of their field through engaging in CPD activities.
    Both Institutes have complaints procedures to deal with members who fall below professional standards.
  2. The specification for the work, including quality standards as required, is agreed between Kelvin MacDonald and the client at an Inception Meeting before the work commences;
  3. At the outset of any project, Kelvin MacDonald will agree a regular programme of interim reports and/or progress meetings as the client requires. Interim reports can be placed on the Spatial Effects website in a secure area designed for that purpose;
  4. Any work that is done in partnership with any other contractor is undertaken under the personal supervision of Kelvin MacDonald. Partnership working and/or sub-contracting is not undertaken without the written agreement of the client;
  5. Kelvin MacDonald agrees that should any work fall below the standard required by a contract, he will undertake measures to bring such work up to standard free of charge.
  6. Spatial Effects Limited is willing to provide references from its substantial list of clients for whom contracted work has been delivered to the standard required and to deadline.